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›NEQTO

Getting Started

  • NEQTO Hello World!
  • Tutorial Step 1. NEQTO Console Setting
  • Tutorial Step 2. Device Settings & Launching Service (NEQTO Bridge)
  • Tutorial Step 2. Device Settings & Launching Service (STM32 Discovery)
  • Tutorial Step 2. Device Settings & Launching Service (SPRESENSE)
  • Tutorial Step 3. Application development using scripts

NEQTO

  • NEQTO Account Registration
  • Sub-accounts
  • API Usage
  • NEQTO Engine Firmware List
  • Support Guidelines
  • For safe and secure use of the NEQTO products
  • Vulnerability Disclosure Policy

NEQTO Console

  • Introduction
  • Fundamentals
  • Administrative Actions
  • Device Management
  • Linux-based Device Management
  • Batch Registration
  • Scripts
  • Actions and Contacts
  • View Data from the Console
  • NEQTO Apps

    • About NEQTO Apps
    • NEQTO Infinitypool
    • NEQTO Insights
    • NEQTO Custodia
    • NEQTO Flow
  • Machine Driver
  • Recommended Browsers
  • Billing Information

SPRESENSE

    Hardware Specifications

    • 01. About Spresense

    Software Specifications

    • 01. Operational Flow
    • 02. Initial Installation
    • 03. Spresense Wi-Fi Initial Setup
    • 04. Spresense LTE-M Initial Setup
    • 05. Debug Log Acquisition
    • 06. System LED Indications
    • 07. Event Messages
    • 08. Updating Firmware

    neqto.js

    • 01. About neqto.js
    • 02. Log
    • 03. Timers
    • 04. HTTP
    • 05. HTTPS
    • 06. MQTT
    • 07. Secure
    • 08. Storage
    • 09. Sleep
    • 10. RTC
    • 11. GPIO
    • 12. UART
    • 13. SPI
    • 14. I2C
    • 15. ADC
    • 16. GNSS
    • 17. Camera
    • 18. Utils
    • 19. nqSpresense
    • 20. nqService
    • 21. nqMqtt
    • 22. nqFOTA
    • 23. nqWiFi
    • 24. nqLte

STM32 Discovery

    Hardware Specifications

    • 01. About STM32 Discovery Kit (B-L4S5I-IOT01A)

    Software Specifications

    • 01. Operational Flow
    • 02. Initial Installation
    • 03. STM32 Discovery Wi-Fi Initial Setup
    • 04. Debug Log Acquisition
    • 05. System LED Indications
    • 06. Event Messages
    • 07. Updating Firmware

    neqto.js

    • 01. About neqto.js
    • 02. Log
    • 03. Timers
    • 04. HTTP
    • 05. HTTPS
    • 06. MQTT
    • 07. Secure
    • 08. Storage
    • 09. Sleep
    • 10. RTC
    • 11. UserSW
    • 12. GPIO
    • 13. UART
    • 14. SPI
    • 15. I2C
    • 16. ADC
    • 18. Utils
    • 19. nqDiscovery
    • 20. nqService
    • 21. nqMqtt
    • 22. nqFOTA
    • 23. nqWiFi

NEQTO Bridge

    Hardware Specifications

    • 01. NEQTO Bridge Module
    • 02. NEQTO Bridge Wi-Fi Module
    • 03. NEQTO Bridge LTE-1 Module
    • 04. NEQTO Bridge LTE-M/NB Module
    • 05. NEQTO Bridge IO Board
    • 06. NEQTO Bridge Digital IO Board
    • 07. NEQTO Bridge Connector Board

    Software Specifications

    • 01. Operational Flow
    • 02. NEQTO Bridge Wi-Fi Module Initial Setup
    • 03. NEQTO Bridge LTE Module Initial Setup
    • 04. Debug Log Acquisition
    • 05. System LED Indications
    • 06. Event Messages
    • 07. Updating Firmware

    neqto.js

    • 01. About neqto.js
    • 02. Log
    • 03. Timers
    • 04. HTTP
    • 05. HTTPS
    • 06. MQTT
    • 07. Secure
    • 08. Storage
    • 09. Sleep
    • 10. RTC
    • 11. UserSW
    • 12. GPIO
    • 13. UART
    • 14. SPI
    • 15. I2C
    • 16. ADC
    • 17. BLE
    • 18. Utils
    • 19. nqBridge
    • 20. nqService
    • 21. nqMqtt
    • 22. nqFOTA
    • 23. nqWiFi
    • 24. nqLte
    • 25. nqLAN
    • 26. nqEx

Linux-based device

    Software Specifications

    • 01. System Requirements
    • 02. Installation
    • 03. Software Configurations
    • 04. Operational Flow
    • 05. Debug Log Acquisition
    • 06. Event Messages
    • 07. Updating Software

    neqto.js

    • 01. About neqto.js
    • 02. Log
    • 03. Timers
    • 04. HTTP
    • 05. HTTPS
    • 06. MQTT
    • 07. Secure
    • 08. Storage
    • 09. RTC
    • 10. UNIXSocket
    • 11. FileSystem
    • 12. SubProcess
    • 13. SubTask
    • 14. Queue
    • 15. Utils
    • 16. nqLinux
    • 17. nqService
    • 18. nqMqtt
    • 19. nqFOTA
    • 20. nqLAN

neqto.js Libraries

  • About neqto.js Libraries
  • UART

    • GM65 Barcode Reader
    • SRF Ultrasonic Range Finder - Serial Mode

    I2C

    • HTS221 v2 Temperature and Humidity Sensor
    • LIS2DW12 v2 Accelerometer
    • SRF Ultrasonic Range Finder - I2C Mode
    • [Archive] HTS221 Temperature and Humidity Sensor
    • [Archive] LIS2DW12 Accelerometer

    Utils

    • RTC Alarm Synchronized Scheduler

    Integration

    • AWS S3 v2
    • AWS IoT Core v2
    • Azure IoT v2
    • [Archive] GCP IoT Core
    • [Archive] AWS S3
    • [Archive] AWS IoT Core

neqto.js Snippets

  • About neqto.js Snippets
  • DataDog
  • Dropbox
  • Google Sheets
  • InfluxDB
  • Oracle Cloud Object Storage
  • Salesforce
  • Splunk
  • Niagara
  • [Archive] SAP Cloud Platform Internet of Things

Release Notes

  • NEQTO Console Updates
  • NEQTO Firmware (Bridge Wi-Fi/LTE Module) Releases
  • NEQTO Firmware (STM32 Discovery Wi-Fi) Releases
  • NEQTO Firmware (Spresense Wi-Fi/LTE-M) Releases
  • NEQTO Engine for Linux Releases
  • neqto.js Libraries Releases

Support Guidelines

In order to swiftly and efficiently resolve issues, this page outlines points which may be useful when creating customer inquiries.

Please refer to the example sentences for reference.

Before contacting us, please double check our support and documentation.

How to contact us

You can easily contact us by using the Support Center form in the NEQTO Console.

NEQTO Console -> Support at the header -> Support Center

We will respond to your inquiry by email.

Therefore, please keep the following points in mind.

  • Please re-check your email settings to receive a confirmation for your inquiry.
  • The return address of the email is the email address provided on the Support Center form you used to contact us.
  • Please make sure to enter your email address in the form.

Points to keep in mind when contacting us

Select a category

Please select the item which is most relevant to your inquiry (required field).

Choosing the right category will increase the likelihood of resolving the issue sooner.

Mail subject

Briefly describe the issue you want to solve, as seen in the example below. Please provide details in the text input box.

Ex : I can't create a group in the NEQTO Console.

Organize your current information

  • Keep in mind details such as "who, what, where, when, and how".
  • Please be careful not to ask multiple questions with different topics within the same ticket. Creating multiple tickets to ask distinct and specific questions may accelerate the ticket resolution process.

Accurately describe the situation

Please tell us event occurrence time (with TimeZone) and continuation information.

Detailed investigation based on the time of occurrence and continuity information increases the possibility of finding the cause of the issue early.

Ex : The time of occurrence of the event is 14:57 on November 29 (JST). It is still continuing.


Provide More Information

Console

Please share details regarding resources:

  • UUID (Displayed in the URL)
  • Timestamps
  • Name

Hardware

Please share details regarding hardware configurations.:

  • NEQTO Bridge, SPRESENSE, or STM32 Discovery
  • Wi-Fi, LTE-1, or LTE-M/NB
  • Interfaces used
  • Connected device information

Clarify the issue you want to solve

Please consider providing your screenshots, logs, and scripts

  • A support engineer may request screenshots, logs, and scripts to help isolate the issue.
  • By attaching the appropriate screenshots, logs, and scripts when you contact us, a support engineer may not need to request additional screenshots, and the overall time required for issue resolution may be shortened.
  • Do not include PII or confidential information, passwords or other sensitive security information.
  • Attachments up to a total size of 7MB are permitted.

Describe the process

Please describe any troubleshooting that you have already attempted

  • When a support engineer attempts to resolve your issue, you may be given a troubleshooting solution which you have already attempted.
  • In order to avoid such a situation, please describe as much as possible as to what you have already attempted.
  • Please let us know why you think your troubleshooting was not effective. The workaround may be enabled by modifying some of your troubleshooting steps.

Ex : I tried to follow the steps in sample code 1, but I get an error.

Ex : Since the device also rebooted during the operation of sample code 2, I thought that xxx was the cause, but are there any other possible factors?

Please describe the procedure to recreate the event

  • Replication testing may be requested in your environment for the purpose of isolating the issue.
  • Please consider providing information such as script and configuration information necessary to recreate the issue.
  • Please take care not to include any confidential or PII information when you provide details.

Questions that are difficult to answer

Inquiries about the internal structure of the NEQTO Engine and NEQTO Console

  • Although we cannot easily answer questions about the internal structure, we may be able to provide you with appropriate information by providing the specific background of your question.

Inquiries from third-party accounts

  • From the perspective of protecting your security, we are unable to respond to inquiries related to an account that is different from the account you applied for support with, even within the same company.

Inquiries about past performance and frequency of releases and maintenance

  • As a rule, we do not inform our customers of the frequency of releases and maintenance.
  • In addition, maintenance may be performed on an emergency basis in some cases. We ask for your understanding in advance.

  • NEQTO Support Team is constantly working to improve the service, and the contents of this page are subject to change without notice. We kindly ask for your understanding.
  • Depending on the inquiry, NEQTO Support Team may not be able to respond to all issues. Please be aware that the team may not be able to help you with all of your issues.

Updated: 2021-08-18
← NEQTO Engine Firmware ListFor safe and secure use of the NEQTO products →
  • How to contact us
  • Points to keep in mind when contacting us
    • Select a category
    • Mail subject
    • Organize your current information
  • Accurately describe the situation
  • Provide More Information
    • Console
    • Hardware
  • Clarify the issue you want to solve
    • Please consider providing your screenshots, logs, and scripts
  • Describe the process
    • Please describe any troubleshooting that you have already attempted
    • Please describe the procedure to recreate the event
  • Questions that are difficult to answer
    • Inquiries about the internal structure of the NEQTO Engine and NEQTO Console
    • Inquiries from third-party accounts
    • Inquiries about past performance and frequency of releases and maintenance
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